This story is about an event that took place during my earlier days at the theater. It was the first time during my time there that we had to call the police to deal with an unruly customer. Though I was not directly involved, it was amusing to watch. The trouble started when a mother decided to take her son to see the movie Talladega Nights starring Will Ferrel.
About one third of the way through the movie she came walking back out with her son and demanded a refund for her ticket. After asking what was wrong she said that the movies content was too inappropriate for her child. My manager explained to her that he couldn't give her a refund because she sat through a portion of the movie, but he would be willing to give her two of our free passes with money towards food and drink. She said that wasn't good enough because they didn't live close by and ordered him again to give her a refund. But due to our policy, my manger couldn't hand her back actual cash. So she angrily took the passes and walked out the door.
We all thought the drama was over and went back to work, but than our other boss came bursting through the main door cursing. After asking what was wrong he told us that the lady had parked her car at the entrance of the lot in an attempt to keep people from getting in. He than went to the back office and called the police to get their help. Meanwhile, this lady kept her car parked at the entrance until the police arrive.
The police than came into the theater and questioned my manager about what had happened. They than went outside and made the lady leave for home with her passes. My manager thanked the police for their help and they left. That was my first taste of the exciting events that I would deal with during my time at the theater.
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