The ARC

For this post I am going to talk to you about a group called The ARC. The ARC is an organization that cares for people with different mental handicaps. On various occasions they liked to bring their people to our movie theater as a special trip. When we knew they were coming we braced ourselves, because we knew their was a good chance something bad was going to happen. Things can get very difficult when they arrive and it can put a good amount of stress on new employees who aren't sure what to expect. The first time I had to deal with the ARC I was ready to lose my mind. I was working behind the counter serving drinks, popcorn, and candy, when a male ARC worker walked up to the register with a group of adult mentally handicapped people to order. Being new, I didn't think anything much of the situation. After asking what they wanted, I was met with a multitude of shouts. The guy in charge of them tried to figure out what they wanted and started throwing orders at me. As I was working as fast as I could, I heard one of the handicapped ladies yelling that she wanted an application. Not able to respond to her at the moments I kept working. I got a portion of the orders done and brought them to the desk. I asked what else they wanted. A couple of the the members started telling the guy in charge that they wanted a hot dog. He asked me if we had any and I explained that unfortunately we didn't. After hearing that we didn't have any, one of the older men threw a tantrum. He started yelling and banging his hands on the desk. As I stood their not knowing what to do, the lady from before leaned over the desk yelling "HEY! WHERE'S MY APPLICATION!?". I looked at the guy who was in charge of them, hoping he would do something to help me out. Fortunately he was able to calm the one guy down who wanted a hotdog, but did nothing about the lady. I wasn't sure if I should give her the application or not, because I knew their was no way my boss was going to hire her. I know this because they had already talked to my boss about employing some of their members and he made it clear he never would. I was also worried that I would get into trouble for using up one of the application sheets. After being yelled at again I asked to be excused while I got the application. I walked up to one of my fellow workers and asked what I should do about the lady. They told me to just go ahead and giver her the application, the boss would deal with it later. I snatched one of the applications out of the cabinet and went back to my spot, handing it to the lady. I than managed to get the rest of the orders done. All they had to do was pay and it would be over. But than after having the guy pay, he asked for a receipt. The problem was because he payed with cash I couldn't print out a receipt. But he insisted he needed a receipt because he had to prove to the organization that he had only spent money on what was necessary for the trip. I asked one of the workers what I should do. They printed out a piece of paper used for tickets and told me to write down the orders with a pen. So than I had to walk back and go through the orders again so I could write them down. This involved collecting some of the mentally handicapped people, because a few of them had started to wander around. After a bit of chaos trying to figure out who had what, I was finally able to sign their paper and they went off to see their movie. I gave myself a second to let my nerves calm down, than I went to sweep up the messes they had made in the lobby. It was insane.